At DAN TECHNOLOGY, customer satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. Every return or exchange request is carefully reviewed to ensure a fair and transparent resolution for our customers.
Return & Exchange Period
We offer a 30-Day Easy Return & Exchange Policy.
All return or exchange requests must be submitted within 30 days of receiving your order. Requests received after this period may not qualify for return or exchange.
Eligible Cases
A return or exchange request may be approved if:
- The wrong product was delivered.
- The product arrives damaged during transit.
- The product has a verified manufacturing defect.
- An item is missing from your order.
All requests are subject to inspection and verification by our support team.
Product Eligibility
To qualify for a return or exchange, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging, manuals, accessories, and tags.
- Show no signs of misuse, accidental damage, or unauthorized modification.
Products that do not meet these conditions may not be eligible.
Exchange Process
Once your request is approved, we will arrange an appropriate resolution based on product availability.
Depending on the situation, your request may be resolved through:
- Product replacement
- Exchange for the same or another eligible product
- Repair or servicing (where applicable)
Exchange requests based on personal preference may require additional shipping or handling charges.
Resolution Process
Every approved claim is reviewed individually to determine the most suitable solution.
Where appropriate, DAN TECHNOLOGY may provide:
- A replacement product
- A repaired product
- Store credit or a shopping voucher equal to the approved value, which can be used for future purchases
The method of resolution will depend on product availability, warranty status, and the nature of the claim.
Non-Eligible Cases
Return or exchange requests may not be approved if:
- The product has been used or damaged after delivery.
- Original packaging, accessories, or manuals are missing.
- The request is made after the 30-day policy period.
- Damage resulted from misuse, negligence, liquid exposure, or unauthorized repairs.
- The issue is related to normal wear and tear.
Shipping Charges
Shipping and delivery charges are generally non-refundable, except where the return is approved due to an error on our part, such as an incorrect, defective, or damaged product.
Important Information
To help us process your request quickly, customers are encouraged to inspect their order upon delivery and report any issues within 48 hours by providing clear photos or videos of the product and packaging.
Need Assistance?
To initiate a return or exchange request, please contact our support team.
📧 Email
support@dantechnology.pk
📱 WhatsApp
+92 371-2002005
Resolution Policy
Our goal is to resolve every approved claim as fairly and efficiently as possible. Depending on the circumstances, approved requests may be fulfilled through a product replacement, repair, exchange, or store credit/voucher where applicable.
The final resolution method is determined after inspection and verification in accordance with this policy and applicable warranty conditions.